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Frequently Asked Questions

I'm registered to attend the 2020 conference, What should I do now that it's cancelled?

You don't need to take any action. We will process your refund, in full, in the next few weeks. Please be patient as we have thousands of refunds to process.

I have booked a Hotel room, what should I do?

If you have booked a hotel room at one of our official Host Hotels, please contact the hotel directly and cancel your July (formerly May) reservation. Pri-Med Canada will not cover any lost travel costs or expenses.

I’m registered to attend a Mainpro+ workshop at the Pri-Med Canada 2020 conference; what does this mean for me?

We will be refunding your workshop fees in full. You will receive a confirmation email from us within the next few weeks when this has been completed.

I've booked airfare or other non-hotel travel, what should I do?

Contact your travel provider and make arrangements to cancel your trip, get a credit or a refund. Pri-Med Canada will not cover any lost travel costs or expenses.

Can I transfer my registration to 2021?

No. We are refunding everyone who registered to attend the 2020 conference and/or workshops. Thank you for your support.

When is Pri-Med Canada 2021?

May 5-7, 2021 at The International Centre

I'm an Exhibitor and/or Sponsor, what should I do?

We have several options available to discuss with our exhibitors. Please contact Maureen Graf ( or Trish MacNeil ( to discuss your options.

We have a Symposia, what should I do?

Please contact Trish MacNeil ( to discuss your options

Will any sessions be made available virtually?

No, as we are not running the conference, we do not have the opportunity to video tape or live stream any of the sessions.

Will Pri-Med be running any other CME events this year?

We respect that the demands on your time this year will be high. Hence, we are taking proactive steps to deliver one enhanced local conference, in eleven different regions across Canada. These enhanced regional conferences will operate under our Pri-Med UPDATES brand. Many of you rely on Pri-Med Canada to gain additional clinical knowledge from our sponsors, symposia sessions and exhibitors. We are working with all our partners to bring them, on a smaller scale, into our new enhanced regional conferences. We will also be co-locating our 2nd annual Cannabis Education Today conference and exposition with our Toronto West Pri-Med UPDATES local conference, again to respect our communities’ time and ability to attend a limited number of medical events this fall. Make sure you join our mailing list to be notified when registration and more information is announced for these events.

I'm a speaker, who should I contact if I have a question or concern?

Contact to discuss for any DFCM speaker related questions. Symposia and pre-conference speakers should contact their physician organization or company who hired them.