Registered attendees can live chat with companies by visiting your company’s virtual space and clicking on the Chat with Us button
RECEIVE AND ANSWER CHAT MESSAGES
Make Sure the Chat Button Can Appear!
The following items must be on in order for the Chat button to appear in your booth:
Chat feature enabled by Show Management. This should be set by default!
At least 1 staff member has set their availability to yes under the Booth Chats tab – “I am available to chat”.
Receiving Chats and Notifications
NOTE: You must keep a dedicated browser tab open on the Exhibitor Control Centre under the Booth Chats page so that you can review each chat, and see/hear the notifications at the top of your browser tab.
When an attendee starts a chat, the chat message will be listed in the Exhibitor Control Centre under Booth Chats
Assuming you have the Booth chats open, you will hear a ding sound and see that the newest chats are in bold.
It is up to you to answer them as soon as possible by clicking on the blue View button and responding.
Any booth staff person can answer a chat. It is up to you to decide who answers.
Multiple staff can chat with an attendee at the same time.
You can receive a text or email message if you do not have the Exhibitor Control Centre page open and you have set your availability to “I am available to chat”.
We advise keeping a dedicated browser tab open so that you can review each chat, and see/hear the notifications at the top of your browser tab.
How to Participate
Once the chat is enabled for your company, you simply need to register as an exhibitor under your company. Only exhibitor registrants under your company will be able to answer chats.
When registering, you will have the option to include your cell phone and email so that you can receive brand NEW chat message notifications via text and email. You will only get a text or email the very first time a visitor chats with you.
Once logged in to the ECC, set your availability status so that you can receive chats under Booth Chats